The policy below applies to Monaco Motorsports’ aerodynamic, exterior and interior body parts and accessories.
Orders are normally shipped within 24-48 hours. We stand by the quality and workmanship of our products. All products shipped to customers are in good condition and carefully inspected for any damages or defects before shipping. Tracking number are provided for most products. If an item is lost in shipment or if the wrong item is sent, a return label will be provided to the customer and a replacement will be sent immediately.
We want to make the return process as quick and easy as possible for our customers. After an order has been received, the merchandise is eligible for return within 72 hours. In all circumstances, the customer must email info@MonacoMS.com before proceeding with returning an item. All returns must be done with the authorization by Monaco Motorsports. Returns will be accepted when the merchandise is unused and in its original packaging. A 20% restocking fee will apply and the shipping cost will be deducted from the refund amount. It is the customers responsibility to verify correct application and/or sizing of parts before installation. Custom or special orders are non refundable and cannot be returned.
Fitment is guaranteed when installed by an appropriately licensed and accredited professional installer at a body shop. Due to our parts being handmade, naturally there may be slight variances present. Parts not installed by said body shops may be subject to no refund. Once an item has been modified, returns will not be accepted in any circumstance. Products that have been installed may be subject to no refund unless approved by Monaco Motorsports to be defective. Monaco Motorsports does not recognize car dealerships, detailing shops, and/or tire shops as appropriately suited professional installers of its products. Any products damaged due to failed installation attempts are not considered to be in acceptable return condition and Monaco Motorsports is not liable for any return or exchange accordingly.
Damage during shipment may occur and a claim may need to be opened with the shipping carrier. If an order is received by the customer damaged, you must immediately contact info@MonacoMS.com with pictures of the damage. Items damaged during shipment and approved by Monaco Motorsports will be replaced in exchange for the damaged item.
Returned orders that have been approved by Monaco Motorsports are carefully inspected before issuing refunds. If returned orders are not packaged properly and are damaged during shipment, the customer is liable for the damage. If a returned item is shipped without acceptance or authorization by Monaco Motorsports it may be subject to no refund.
After 30 days, no returns are accepted unless approved by Monaco Motorsports.
Any items that are backordered require a 2 week lead time to be produced and will be shipped out as soon as possible! Customers will be notified if an item is backordered and will have the option to cancel should the customer not desire to wait for the item to be produced. If the customer agrees to wait for the item, the order is non-refundable.